Introducing the AV Specialists Support Program
Ensure That Your Tampa, FL Smart Home Operates Smoothly with Support Services
At AV Specialists, we understand that installation and programming are just the first steps in a homeowner’s experience with their smart technology and automation systems. These devices and control systems are always evolving, which is why smart home support and customer service are so important to us as a technology integrator. This year, we’re reinforcing our commitment to helping clients get the most from their smart home with our upgraded AV Specialists Support Program. This includes access to 24/7 support, different levels of membership plans, and an advanced ticketing system that lets us resolve issues with your technology quicker and gives us with a reference point to provide you with more personalized, comprehensive support.
In this blog, we break down our different membership plan options to help you understand the scope of the AV Specialists Support Program. Keep reading to find out how these services can help you get maintain maximum performance for your Tampa, FL smart home right now and in the future.
24/7 smart technology demands 24/7 support, which is why all of our membership plans guarantee a 30-minute response time for basic service issues, no matter what time you call or email us. The Essentials+ Membership is our first level of smart home support plan, giving you a direct line to our team of professionals who can help you at any time of day, 365 days a year. Advanced support for our Essentials+ members is available from 9am-5pm Monday through Friday.
Our Priority Membership offers the same 24/7 basic smart home support as Essentials+, but gives you a boost in service for advanced issues. The hourly rate for advanced support drops, and you're guaranteed a response within the hour for urgent service questions. We also offer prioritized on-site support seven days a week for our Priority members, along with one on-site tech review each year, giving your system a diagnostic check that ensures it is functioning smoothly.
The complexity of smart home control systems and their individual components introduces potential issues as you expand your technology network. With our Proactive Membership, you gain proactive system health management, which allows us to remotely monitor your system to detect potential errors and make changes before you ever notice a problem. This membership offers all of the benefits of Essentials+ and Priority plus an extra on-site tech review each year, and it’s recommended for our clients with especially sophisticated smart home systems.
A membership is not required to receive our attention and service. For clients who opt out of membership, we continue to provide 9-5 Monday-Friday Advanced Support with in-home appointments subject to our availability.
To take full advantage of the AV Specialists Support Program for your Tampa, FL smart home, please select a membership plan by February 21, 2019 to make sure you are in our system. You can get in contact with one of our team members by calling (727) 441-9292, filling out our online form, or sending a message in the live chat window at the bottom of your screen.