A Better Support Experience Awaits with AV Specialists

Too often, homeowners in Tampa, FL are left to their own devices when something goes wrong with their smart home system because their installer is nowhere to be found. They don’t answer support calls or even offer aftercare services. Why should you be responsible for troubleshooting your technology?

When you hire a smart home company like AV Specialists, you can brush that responsibility and frustration off your shoulders. Rather than saying goodbye after installation, we offer service plans that ensure around-the-clock support when you have questions or when your technology needs a checkup.

Learn what these service plans entail below!

SEE ALSO: 5 Qualities of a Trustworthy Smart Home Company

When You Call, We Answer

It’s simple: When you contact us, we answer. Our membership plans are designed with you in mind! For instance, when you sign up for our Signature support plan, you’ll hear back from our team in as little as 10 minutes when you contact us for assistance. Whether you prefer a phone call or email, our team will be ready to reply and get to work on resolving your issue.

Our Service Plans Include 24/7 Remote Support

You rely on your smart home system around the clock—not just from 9 to 5. If an issue arises at 11:00 p.m., you should be able to get the help you need. We offer 24/7/365 remote support to grant you peace of mind. All our technicians are trained to identify the problem and remotely solve many of the most common technology failures right then and there so that you can easily get back to using your smart home.

Enjoy Prioritized Access to On-Site Support Technicians

What if something can’t be serviced remotely? Not to worry! Our service plan members enjoy prioritized access to our on-site support team, jumping the line in front of non-service plan members so that their needs are tended to quickly and efficiently. Members also gain prioritized access to night and weekend on-site support for urgent issues. Now that’s a rapid resolution for all your smart home needs.

Resolve Issues Before They Happen

We’re always there for you when you need assistance. But what if your smart home company could proactively monitor and resolve potential issues before you notice them? We can! Our technicians offer 24/7 system monitoring to look out for needs like updates and reboots that maintain the safety and health of your system. We can perform these basic solves without ever stepping foot in your home.

Save Some Cash

Who doesn’t like saving money? Because our service platform is designed to be hyper-efficient, we can happily pass on cost savings to service plan members in the form of preferred labor rates and other service discounts. Not only will you enjoy the fastest route to resolution when your smart home needs support, but you’ll save some cash at the same time.

AV Specialists has been proudly serving the Tampa Bay area since 1995 and would love to be your smart home company. Learn more about our services and solutions by calling (727) 441-9292, filling out our contact form, or sending us a message in the chat box below.